Most frequent questions and answers
You can begin by watching the following YouTube guides. After watching them, you should be able to perform the basics.
You can go to the following link to find documentation on cPanel. There are also YouTube videos on how to use the cPanel features. The link to the YouTube channel is available at the URL below. Do note that not all features are enabled on our servers.
The default cpanel URL is https://www.yourdomain.com/cpanel. However, if your website (www.) is being hosted by a 3rd party, then you will have to use https://mail.yourdomain.com/cpanel to access.
The default webmail URL is https://www.yourdomain.com/webmail. However, if your website (www.) is being hosted by a 3rd party, then you will have to use https://mail.yourdomain.com/webmail to access.
Firstly, you will need to login to your cPanel account. Once you are logged in, click on Email Accounts. You may go to the following link for the full documentation on managing your Email Accounts.
You can also watch the following YouTube video.
Please refer to the guide at https://www.msoutlook.info/question/705
You can go to “Horde >> Preferences >> Mail >> Deleting and Moving Messages” to enable the following option:
“Move deleted messages to your Trash mailbox instead of marking them as deleted in the current mailbox?”
Deleting an email in Horde will automatically move the message to the “Trash” folder once you enable this option. Note that previous messages you deleted will need to be moved to the Trash folder, or “deleted” again, if you want to see those messages removed from the inbox.
Squirrel Mail has been removed from cPanel entirely. You may go to the following blog to read about it.
When you cannot receive or send email at all, the first thing to check is whether you are connected to the Internet. Open up an internet browser, e.g. Internet Explorer, Chrome, Safari, and try to access local and oversea websites. If you cannot view any website at all, you will need to fix your internet connection first before you can check your emails.
If web surfing is fine for you, check your anti-virus and/ or internet security software to see if their subscriptions have expired. If expired, you will need to either uninstall/ disable them or renew the subscriptions.
Please visit the Apple support page for troubleshooting – https://support.apple.com/en-us/HT204075
Please refer to the guide at https://www.msoutlook.info/question/218
I opened up my email program and hundreds of bounced emails started coming into my inbox. I do not know any of these email addresses at all. When you encounter such a situation, it is very likely that your email account password has been compromised. If you have a very simple password, it could have been cracked using brute-force attack. If your password was a complicated one, then you might have a bigger problem. Your computer might have been key-logged/ infected with malware.
If you suspect there is something wrong with your computer, get an IT personnel to scan your computer immediately. Do not enter any sensitive information, like credit card info or login using the computer. Change your email account password immediately by using another clean computer. Remember to update all your devices (e.g. phone, iPad, tablet) with the new password after changing.
SMTP by default uses TCP port 25. Most Hotels and Internet Service Providers (ISPs) outside of Singapore block port 25. If the internet connection you are using blocks the port 25, you will need to change your SMTP configuration to use TCP port 465 (SSL) or 587 (Non-SSL). You do not need to change the port back to 25 when you come back to Singapore. Our servers are setup to listen to ports 25, 465 and 587 for outgoing emails. All of them will work as long as they are not blocked by your network.
The recall feature will only work if you are using an Office 365 or Microsoft Exchange email account and the recipient is on the same server as you. However, the recall will fail if the message has already been read. If you find yourself needing to recall emails often, you may want to delay the sending of emails.
Please refer to the guide at … https://support.office.com/en-us/article/add-a-gmail-account-to-outlook-70191667-9c52-4581-990e-e30318c2c081
You may go to the following link to see if anyone has reported an outage on Gmail – https://outage.report/gmail
Windows Defender detects and removes known spyware only. It is not designed to protect against the full breadth of malicious software, and specifically does not prevent viruses, worms, Trojans, and other malicious software from infecting your machine. The new no-cost solution will be a comprehensive anti-malware solution.
No, but if you are running Microsoft Security Essentials, you do not need to run Windows Defender. Microsoft Security Essentials is designed to disable Windows Defender in order to manage the PC’s real-time protection, including anti-virus, rootkits, Trojans and spyware.
Microsoft Security Essentials should disable Windows Defender on Vista and Windows 7 and uninstall it from XP. In some cases, this does not happen automatically.
If Microsoft Security Essentials did not automatically disable Windows Defender on Vista or Windows 7, you should disable it to prevent conflicts. Windows Defender cannot be uninstalled from Vista or Windows 7. If Microsoft Security Essentials did not automatically uninstall Windows Defender on XP, you should manually uninstall Windows Defender via Control Panel/Add or Remove Programs.
If Microsoft Security Essentials and Windows Defender are both running, your system may experience performance degradation and other problems caused by the conflict of two services providing real time protection simultaneously.