TeamViewer is a software used for remote control, desktop sharing, online meetings, web conferencing and file transfer between computers. We use it to provide remote support to our customers.
For more information on TeamViewer, you can go to https://www.teamviewer.com.
QuickSupport is a small customer module optimized for instant remote desktop support. It does not require installation or admin rights. All you need to do is download, run it, and give us your ID and password.
If you already have the TeamViewer App installed on you system, you will not be able to run the QuickSupport. We are using version 12 of TeamViewer. If you have a later version installed, you will need to exit it and then run the QuickSupport.
If your version is 12 or below, you can just provide us with your ID and password. We can then remote connect to your system and troubleshoot the problem you are facing.
If you receive an email from your own email address saying that you have been hacked, and it asked you for bitcoin, do not do it. Please take a look at the following articles posted on Sophos security website and Channel News Asia.
If you wish to report bitcoin abuse, you may go to https://bitcoinabuse.com/.